Faq

Where do you ship to?

We currently offer international shipping to numerous countries. During checkout, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary depending on your location and the selected shipping method. Estimated delivery windows will be provided at checkout and in your order confirmation email.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] with your order number if you need to make a change. We will try our best to accommodate your request if the order has not yet been processed for shipment.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like bodysuits and final sale items are non-returnable. Please see our full Returns & Refunds Policy for detailed information.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and the items you wish to return. We will guide you through the simple process and provide a return authorization and instructions.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned items. Please allow 5-10 business days for the refund to appear in your account after we process it.

How do I find the right size?

We provide detailed size charts for each product category (Dresses, Tops, Skirts, Outerwear, Two-Piece Sets). Please refer to the specific chart on the product page and measure yourself for the best fit. If you are between sizes, we recommend sizing up.

Are the colors of the products accurate?

We make every effort to display product colors as accurately as possible. However, due to variations in monitor settings, the actual color may vary slightly from what you see on your screen.

How should I care for my garments?

Care instructions are provided on the label of each garment. We recommend following these instructions to maintain the quality and longevity of your SignorinaEra pieces.

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods depending on your region. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not answered here, please reach out to our dedicated support team via email at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.